Last updated: 20 October 2026
This policy applies to direct purchases from Axon Recovery. Delivery and service arrangements depend on the equipment, destination and accepted order. Any mandatory customer rights remain unaffected.
For cancellation, change-of-mind returns and refund requests, please see our Cancellations, Returns & Refunds Policy .
1. Shipping and delivery
We arrange delivery to the destinations confirmed in the customer's quotation. Shipping costs and lead times depend on the equipment's size, weight, configuration, route and handling requirements. Estimated dates may change because of production, transport, clearance or site conditions; we will communicate material delays and respect any rights arising from them.
The accepted order identifies what the price includes. Unless agreed otherwise, customs duties, import taxes, destination clearance, special handling, lifting and local installation are separate customer expenses where lawful. Ownership and the passing of transport risk follow the agreed delivery terms and applicable law.
Customers must provide accurate delivery information and disclose access restrictions before dispatch. Safe unloading and installation may require professional lifting, sufficient clearance or site preparation. If a customer-caused access or readiness issue results in additional storage, waiting or redelivery costs, reasonable, applicable charges may be made under the accepted terms.
2. Installation and technical services
Installation, commissioning, training and technical visits are included only when specified in the order. Otherwise they are separately quoted and customer-paid, subject to any service or remedy that applicable law requires at no extra cost.
3. Delivery inspection and freight damage evidence
Please inspect equipment on arrival and promptly notify us of visible damage, missing items or incorrect supply. Photographs of the packaging, delivery label and product help us resolve claims efficiently. Damage discovered later can still be reported; a prompt-inspection request does not remove a legally protected remedy.
Where reasonably safe and practical, please retain the original packaging, labels, delivery documents and damaged components until the claim is assessed. Contact Axon before arranging repairs, dismantling or disposal that could affect inspection or insurance evidence. Necessary safety measures and statutory rights remain unaffected.