Privacy Policy

Last updated: 4 November 2025

This Privacy Policy explains how Axon Recovery collects, uses, stores, shares, and protects your personal information when you visit our website, contact us, submit an enquiry, request a quotation, or buy products or services from us.

1. Who we are

This website is operated by Axon Recovery.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us through our Contact page or by emailing hi@axonrecovery.com.

2. Information we collect

We may collect information you give us directly, including your name, email address, phone number, company name, billing or delivery address, enquiry details, project details, order details, and any other information you choose to send to us.

We may also collect basic technical information when you use our website, such as your IP address, browser type, device type, pages visited, referral source, and general website usage data.

3. How we use your information

We may use your personal information to:

respond to enquiries;
prepare quotations;
process orders;
arrange delivery or installation support;
provide customer service and post-purchase support;
manage our relationship with you;
improve our website, products, and services;
communicate with you about our products or services;
meet legal, tax, accounting, or regulatory obligations.

We may also send marketing updates if you have agreed to receive them or if we are otherwise allowed to do so by law.

4. Lawful basis for processing

We only process personal information when we have a lawful reason to do so.

In most cases, we rely on one or more of the following lawful bases:

Contract — when we need to respond to your enquiry, prepare a quotation, process an order, arrange delivery, or provide support.
Legitimate interests — when we need to operate, improve, and protect our business, website, services, and customer relationships.
Consent — when you have given us permission, such as for certain marketing communications or non-essential cookies.
Legal obligation — when we need to meet tax, accounting, regulatory, legal, or record-keeping requirements.

5. Cookies and analytics

Our website may use cookies and similar technologies to make the website work properly, improve performance, understand how visitors use the site, remember preferences, and support marketing or advertising activity.

Cookies are small files placed on your device when you visit a website. You can usually control or disable cookies through your browser settings. Where available, you may also be able to manage your preferences through our cookie settings tool.

We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, or similar services if they are installed on our website.

We will ask for your consent before placing non-essential cookies, analytics cookies, advertising cookies, or similar tracking technologies on your device when the law requires us to do so.

6. Sharing your information

We may share your information with trusted third parties when needed to provide our products and services. These may include manufacturers, suppliers, delivery companies, freight providers, installation partners, payment processors, website providers, email providers, analytics providers, accountants, legal advisers, and other professional advisers.

We may also share information if required by law, regulation, legal process, or a government authority.

We do not sell your personal information.

7. International transfers

Axon Recovery may work with clients, suppliers, manufacturers, and service partners in different countries. This means your information may be processed or transferred outside your country of residence.

We will take reasonable steps to put appropriate safeguards in place for international transfers and to ensure your information is handled securely and in line with applicable data protection laws.

8. How long we keep your information

We may keep different types of information for different periods depending on the purpose for which it was collected, legal requirements, accounting obligations, warranty support, and our business record-keeping needs.

This may include keeping information so we can respond to enquiries, manage orders, provide support, maintain business records, meet legal obligations, and keep tax or accounting records.

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

9. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No website, email system, or online transmission is completely secure, so please take care when sending information online.

10. Your rights

Depending on where you are based and which laws apply, you may have the right to:

access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information;
object to certain uses of your information;
withdraw consent;
unsubscribe from marketing communications.

You can contact us through our Contact page or by emailing hi@axonrecovery.com to exercise your rights.

You may also have the right to complain to your local data protection authority if you are unhappy with how we handle your personal information. UK residents can complain to the Information Commissioner’s Office.

11. Marketing communications

We may send you updates about our products, services, new launches, practical guidance, or company news if you have agreed to receive marketing from us or if we are otherwise allowed to contact you by law.

You can unsubscribe at any time by contacting us or using the unsubscribe link in our emails.

12. Third-party links

Our website may contain links to other websites. We are not responsible for the content, security, or privacy practices of those websites.

13. Children

Our website and services are not intended for children. We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact page or by emailing hi@axonrecovery.com.