Last updated: 20 October 2026
This Privacy Policy explains how Axon Recovery FZE ("Axon Recovery", "we", "us") collects, uses, stores, shares and protects personal information through axonrecovery.com and our direct business communications. Axon Recovery FZE, based in the United Arab Emirates, is responsible for the personal data it controls unless another controller is identified for a specific transaction or service.
1. Who we are
Axon Recovery supplies specialist wellness and recovery equipment for private and professional customers. For privacy questions, contact hi@axonrecovery.com or our Contact page . Our business correspondence address is Al Shmookh Business Complex, Al Barqaa, Umm Al Quwain, United Arab Emirates.
2. Information we collect
We collect information you provide when making an inquiry, requesting a quotation, placing an order or seeking support. This can include your name, business name, contact details, billing or delivery address, product requirements, order details, messages and service information.
Our website and electronic communications may also collect technical and engagement information, such as IP address, browser or device data, pages viewed, referral and campaign information, and interactions with emails, where these technologies are used and permitted.
3. How we use your information
We use personal information to respond to inquiries, prepare quotations, process orders and payments, arrange delivery and any agreed installation or service, provide after-sales support, maintain business records, operate and secure our website, and improve products and communications. We also use relevant information for legal, tax, accounting and compliance requirements.
We may send news or product information when you have consented or another applicable law permits it. You can opt out of promotional communications.
4. Lawful basis for processing
Where a legal basis is required, our processing may rely on taking steps requested before a contract, performing an accepted contract, complying with legal obligations, legitimate interests where available and appropriately balanced, or consent where required. The applicable basis depends on the purpose and law governing the processing.
5. Cookies and analytics
Our website uses cookies and similar technologies for essential functions, preferences, website measurement and, where enabled, advertising or marketing measurement. Technologies used on the site may involve Google Analytics or Google Tag Manager, Meta, Microsoft Clarity and Yandex Metrica . Their operation and data received can vary with the tools and settings in use.
Where applicable law requires consent for nonessential tracking, that consent must be obtained before the tracking operates. The website provides cookie-preference controls, and you may also manage cookies in your browser. Withdrawing consent does not affect processing already lawfully carried out. Please see the available cookie-preference information for more detail.
6. Sharing your information
We share information only where needed with parties involved in our operations, such as website and hosting providers, communications and customer-management services, payment processors, manufacturers or service partners supporting an agreed order, freight providers, professional advisers and authorities when required. We do not sell personal information.
7. International transfers
Personal information may be processed outside your country because our customers, systems, logistics and service relationships operate internationally. When transfer safeguards are legally required, we apply or arrange an appropriate lawful transfer mechanism for the transfer concerned. You can contact us for information on the arrangements relevant to your data.
8. How long we keep your information
We keep records for periods appropriate to their purpose, such as handling inquiries, performing contracts, warranty and support obligations, business accounting and legal requirements. When information is no longer required, we delete or anonymize it where appropriate, subject to any continuing obligation to retain it.
9. How we protect your information
We take reasonable technical and organizational steps to reduce the risk of unauthorized access, loss, misuse and alteration. No online service or transmission method is completely secure.
10. Your rights
Depending on applicable law, you may request access to, correction, deletion or restriction of your information; object to certain uses; withdraw consent; or exercise other rights, including applicable portability rights. We may verify your identity before responding to a request.
Email hi@axonrecovery.com or use our Contact page . Where applicable, you may complain to a relevant data-protection regulator, including the UK Information Commissioner's Office for UK matters.
11. Marketing communications
Where permitted, we may provide product news and other relevant updates. You may unsubscribe using the available link or by contacting us. Operational messages about an inquiry, purchase or warranty may continue where necessary and lawful. Where email-engagement measurement is used, it is subject to applicable notice, choice and consent rules.
12. Third-party links
Our website may link to other sites. Their operators are responsible for their own content and privacy practices.
13. Children
Our website and products are not directed to children. We do not knowingly seek personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our practices or legal requirements change. Changes will be reflected on the published policy page. Previously acquired legal rights remain unaffected.
15. Contact us
For privacy inquiries or requests, contact Axon Recovery FZE at hi@axonrecovery.com , telephone +971 50 195 9048 , or write to Al Shmookh Business Complex, Al Barqaa, Umm Al Quwain, United Arab Emirates.