Terms and Conditions
Last updated: 4 November 2025
These Terms and Conditions apply when you use our website, contact us, request a quotation, place an order, buy a product or service, or receive project or support services from Axon Recovery.
By using this website, submitting an enquiry, requesting a quotation, placing an order, or buying from us, you agree to these Terms and Conditions.
Nothing in these Terms and Conditions affects any legal rights that cannot be excluded or limited by law.
1. About Axon Recovery
Axon Recovery provides recovery and wellness equipment guidance, product sourcing, delivery coordination, and project support for homes, clinics, wellness centres, gyms, hotels, sports facilities, and commercial projects.
We help clients plan, select, source, coordinate, and implement specialist wellness and recovery equipment, including hyperbaric oxygen chambers, red light therapy systems, and selected specialist wellness equipment.
2. Website information
The information on this website is provided for general information only.
We try to keep product details, descriptions, specifications, and service information accurate and up to date. However, we cannot guarantee that everything on the website will always be complete, accurate, current, or suitable for every location or intended use.
Product specifications, availability, certifications, colours, dimensions, finishes, prices, delivery times, and installation requirements may change without notice.
3. No medical advice
Axon Recovery is not a medical practice. We do not provide medical advice, diagnosis, treatment, prescribing, or clinical supervision.
Any information on this website, or provided by our team, is for general information only. It should not be treated as medical advice.
You should speak to a qualified healthcare professional before using specialist recovery or wellness equipment, especially if you have a medical condition, are pregnant, have an implanted medical device, take medication, or are recovering from illness, injury, or surgery.
Please also read our separate Disclaimer page.
4. Enquiries and quotations
Any quotation, proposal, product recommendation, or project estimate we provide is based on the information available to us at the time.
Quotations are valid only for the period stated in the quotation. If no period is stated, the quotation is valid for 14 days from the date it is issued.
A quotation is not a confirmed order until you accept it and we confirm the order in writing.
5. Orders, cancellations, and returns
Once we confirm an order, it becomes final, subject to your legal rights and any rights that cannot be excluded by law.
Many products we supply are specialist, high-value, imported, bespoke, made-to-order, configured, or specially sourced. If a product is custom-made, specially ordered, configured, or sourced specifically for you, cancellation, return, exchange, or refund may not be available unless required by law or unless the product is faulty or materially different from the agreed specification.
Any request to change or cancel an order after confirmation must be approved by us. Changes or cancellations may lead to supplier fees, restocking fees, revised pricing, additional charges, or longer lead times.
6. Prices and payment
Prices will be set out in your quotation, invoice, or written order confirmation.
Unless clearly stated otherwise, prices exclude VAT, sales tax, import duties, customs charges, delivery charges, installation costs, local taxes, bank charges, and any other third-party costs.
Payment terms will be stated in your quotation or invoice. We may require full payment, a deposit, or staged payments before placing supplier orders, arranging delivery, or starting project work.
If payment is not received on time, we may delay, suspend, or cancel the order or service.
7. Delivery and shipping
Delivery and shipping are covered by our separate Shipping and Delivery Policy.
Delivery dates and lead times are estimates only unless we confirm in writing that they are guaranteed. We are not responsible for delays caused by suppliers, manufacturers, freight providers, customs authorities, installers, couriers, or events outside our control.
8. Installation coordination and site readiness
If installation support is needed, the installation may be carried out by the manufacturer, an authorised installer, a local contractor, or another approved third party.
You are responsible for making sure the site is ready, safe, accessible, and suitable for the equipment ordered. This includes space, access, flooring, ventilation, electrical supply, plumbing, drainage, internet connection, permits, and any building or technical requirements.
If installation cannot go ahead because of site conditions, access issues, incorrect measurements, missing services, or lack of readiness, additional costs and delays may apply.
9. Product use and safety
All products must be used only in line with the manufacturer’s instructions, safety guidance, contraindications, operating manuals, maintenance requirements, and applicable laws.
For clinics, gyms, hotels, wellness centres, sports facilities, and commercial environments, you or the operator are responsible for making sure staff and users are properly trained and that the equipment is operated safely.
10. Regulatory compliance
Product certifications, approvals, registrations, and permitted uses may vary by country, model, configuration, and intended use.
You are responsible for making sure any product bought from us is suitable and lawful for the intended use and location. This includes any rules relating to wellness equipment, medical devices, clinic licensing, building regulations, workplace safety, advertising, import requirements, and operator qualifications.
11. Warranty and post-purchase support
Product warranties are usually provided by the relevant manufacturer or authorised supplier. Warranty periods, coverage, exclusions, service procedures, and available remedies may vary by product and manufacturer.
If a 3-year warranty applies, the relevant details will be stated in the quotation, order confirmation, product documentation, or manufacturer warranty information.
Warranty coverage will not usually apply to misuse, accidental damage, unauthorised repairs, unauthorised modifications, incorrect installation, failure to maintain the product, wear and tear, consumables, cosmetic damage, or use outside the manufacturer’s instructions.
We will provide reasonable assistance with warranty and post-purchase support where applicable.
12. Third-party suppliers and partners
We may work with manufacturers, distributors, logistics providers, installers, technicians, contractors, consultants, payment providers, and other third parties.
We are not responsible for third-party delays, actions, omissions, warranties, or service issues unless required by law or agreed in writing.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or economic losses. This includes loss of profit, loss of revenue, loss of business, loss of goodwill, business interruption, equipment downtime, delivery delays, or losses caused by misuse, improper installation, or failure to follow instructions.
These limits apply only where the law allows them to apply.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
14. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include supplier delays, manufacturing delays, shipping disruption, customs delays, strikes, labour shortages, war, civil unrest, accidents, extreme weather, fire, flood, government restrictions, regulatory changes, power failures, or other unexpected events.
15. Intellectual property
All website content, branding, text, images, logos, graphics, layouts, and materials on this website are owned by or licensed to Axon Recovery unless stated otherwise.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.
16. Privacy
We collect and use personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.
17. Changes to these Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Last updated” date.
If you continue using our website or working with us after changes are posted, you will be treated as having accepted the updated Terms and Conditions.
18. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms and Conditions, this website, or any order, product, service, or project will be subject to the courts of England and Wales, unless mandatory consumer protection laws require otherwise.
19. Contact us
If you have any questions about these Terms and Conditions, please contact us through our Contact page or by emailing hi@axonrecovery.com.