Terms and Conditions

Last updated: 30 June 2026

These Terms and Conditions apply when you use our website, contact us, submit an enquiry, request a quotation, place an order, purchase a product or service, or receive project, delivery, installation coordination, or support services from Axon Recovery FZE.

By using this website, submitting an enquiry, requesting a quotation, placing an order, purchasing from us, or engaging us to provide services, you agree to these Terms and Conditions.

Nothing in these Terms and Conditions affects any legal rights that cannot be excluded or limited by law.

1. About Axon Recovery

Axon Recovery FZE is the legal entity and operating name of the business.

Our registered address is:

Axon Recovery provides recovery and wellness equipment guidance, product sourcing, delivery coordination, installation coordination, and project support for private homes, clinics, wellness centres, gyms, hotels, sports facilities, and commercial projects.We help clients plan, select, source, coordinate, and implement specialist wellness and recovery equipment, including hyperbaric oxygen chambers, red light therapy systems, and selected specialist recovery and wellness products.

2. Website information

The information on this website is provided for general information only.

We aim to keep product details, descriptions, specifications, pricing, availability, and service information accurate and up to date. However, we do not guarantee that all information on the website will always be complete, accurate, current, or suitable for every location, project, or intended use.

Product specifications, availability, certifications, colours, dimensions, finishes, prices, delivery times, installation requirements, supplier terms, and service availability may change without notice.

Images, videos, diagrams, renders, and product visuals are for illustration only. Actual products, finishes, accessories, controls, dimensions, and configurations may vary.

3. No medical advice

Axon Recovery is not a medical practice, clinic, healthcare provider, or medical adviser. We do not provide medical advice, diagnosis, treatment, prescribing, clinical supervision, or emergency medical support.

Any information provided on this website, in our materials, or by our team is for general information only and must not be relied on as medical advice.

You should consult a qualified healthcare professional before using specialist recovery, wellness, or therapeutic equipment, especially if you have a medical condition, are pregnant, have an implanted medical device, take medication, or are recovering from illness, injury, or surgery.

You are responsible for ensuring that any product or service is suitable for your personal circumstances, intended use, location, and any applicable health, safety, professional, clinical, or regulatory requirements.

You should also read our separate Disclaimer page.

4. Enquiries and quotations

Any quotation, proposal, product recommendation, project estimate, or guidance we provide is based on the information available to us at the time.

Quotations are valid only for the period stated in the quotation. If no validity period is stated, the quotation is valid for 14 days from the date it is issued.

A quotation, estimate, proposal, or recommendation does not create a confirmed order unless you accept it and we confirm the order in writing.

We may revise or withdraw a quotation before an order is confirmed if product availability, supplier pricing, shipping costs, exchange rates, specifications, taxes, duties, or project requirements change.

You are responsible for checking that the details in any quotation, invoice, or order confirmation are correct before accepting or making payment.

5. Orders, cancellations, and returns

Once we confirm an order in writing, the order becomes final, subject to your legal rights and any rights that cannot be excluded by law.

Many of the products we supply are specialist, high-value, imported, bespoke, made-to-order, configured, or specially sourced. Where a product is custom-made, specially ordered, configured, imported, reserved, manufactured, or sourced specifically for you, cancellation, return, exchange, or refund may not be available unless required by law or unless the product is faulty or materially different from the agreed specification.

Any request to change or cancel an order after confirmation must be approved by us in writing. Changes or cancellations may result in supplier fees, restocking fees, manufacturing charges, shipping charges, customs charges, revised pricing, additional costs, or longer lead times.

Where an order has already been placed with a manufacturer, supplier, freight provider, installer, or other third party, you may be responsible for any non-refundable costs already incurred.

Nothing in this section limits any repair, replacement, refund, cancellation, or other remedy that you may be entitled to under applicable consumer protection laws.

6. Prices and payment

Prices will be set out in your quotation, invoice, or written order confirmation.

Unless clearly stated otherwise, prices exclude VAT, import duties, customs charges, delivery charges, installation costs, local taxes, bank charges, currency conversion charges, payment processing charges, and any other third-party costs.

VAT will be charged where applicable in accordance with UAE tax law.

Payment terms will be stated in your quotation or invoice. We may require full payment, a deposit, or staged payments before placing supplier orders, reserving stock, arranging delivery, booking installation support, or starting project work.

If payment is not received on time, we may delay, suspend, or cancel the order, delivery, installation coordination, support service, or project work.

You are responsible for ensuring that payments are made in full and without deduction, set-off, withholding, or bank charge deductions unless we agree otherwise in writing.

7. Delivery and shipping

Delivery and shipping are covered by our separate Shipping and Delivery Policy.

Delivery dates and lead times are estimates only unless we confirm in writing that they are guaranteed.

We are not responsible for delays caused by suppliers, manufacturers, freight providers, customs authorities, installers, couriers, port delays, inspections, documentation requirements, payment delays, site readiness issues, or events outside our reasonable control.

You are responsible for providing complete and accurate delivery details, access information, contact details, and any information required for customs clearance, delivery, installation, or site coordination.

Additional charges may apply if delivery fails or is delayed because of incorrect information, failed access, missed appointments, customs issues, unpaid charges, site restrictions, or lack of readiness.

8. Installation coordination and site readiness

Where installation support is required, installation may be carried out by the manufacturer, an authorised installer, a local contractor, or another approved third party.

You are responsible for ensuring that the site is ready, safe, accessible, and suitable for the equipment ordered. This includes space, access, flooring, ventilation, electrical supply, plumbing, drainage, internet connection, permits, approvals, building requirements, technical requirements, and any other conditions needed for safe delivery, installation, and operation.

You are responsible for checking all measurements, access routes, doorways, lifts, staircases, ceiling heights, floor loading, utilities, and any site limitations before placing an order.

If installation cannot proceed due to site conditions, access issues, incorrect measurements, missing services, lack of permits, failed readiness, or changes to the project, additional costs and delays may apply.

Unless expressly agreed in writing, we are not responsible for construction works, electrical works, plumbing works, ventilation works, structural works, building approvals, clinic licensing, permits, or local authority approvals.

9. Product use and safety

All products must be used only in accordance with the manufacturer’s instructions, safety guidance, contraindications, operating manuals, maintenance requirements, and applicable laws.

You are responsible for reading and following all product documentation before use.

For clinics, gyms, hotels, wellness centres, sports facilities, and commercial environments, you or the operator are responsible for ensuring that staff and users are properly trained and that the equipment is operated safely.

You are responsible for ensuring appropriate supervision, cleaning, maintenance, servicing, record keeping, user screening, warnings, signage, insurance, and operating procedures where required.

We are not responsible for injury, loss, damage, downtime, or other issues caused by misuse, unsafe operation, lack of training, failure to follow instructions, unauthorised repairs, unauthorised modifications, poor maintenance, unsuitable site conditions, or use outside the manufacturer’s guidance.

10. Regulatory compliance

Product certifications, approvals, registrations, classifications, and permitted uses may vary by country, model, configuration, and intended use.

You are responsible for ensuring that any product purchased from us is suitable and lawful for the intended use and location. This includes any requirements relating to wellness equipment, medical devices, clinic licensing, building regulations, workplace safety, advertising, import requirements, operator qualifications, insurance, and user consent.

Unless expressly agreed in writing, we do not guarantee that any product will be approved, registered, licensed, or suitable for a particular clinical, commercial, regulatory, insurance, or professional use in your jurisdiction.

You should obtain your own professional, legal, technical, medical, regulatory, or licensing advice where required.

11. Warranty and post-purchase support

Product warranties are usually provided by the relevant manufacturer, distributor, or authorised supplier. Warranty periods, coverage, exclusions, service procedures, response times, parts availability, and available remedies may vary by product and manufacturer.

If a specific warranty period applies, the relevant details will be stated in the quotation, order confirmation, product documentation, or manufacturer warranty information.

Warranty coverage will not usually apply to misuse, accidental damage, unauthorised repairs, unauthorised modifications, incorrect installation, failure to maintain the product, wear and tear, consumables, cosmetic damage, unsuitable site conditions, power issues, water quality issues, environmental conditions, or use outside the manufacturer’s instructions.

We will provide reasonable assistance with warranty and post-purchase support where applicable. However, warranty decisions, repairs, replacements, parts supply, service approvals, and technical remedies may be controlled by the manufacturer, distributor, or authorised service provider.

Nothing in this section limits any rights that cannot be excluded by law.

12. Third-party suppliers and partners

We may work with manufacturers, distributors, logistics providers, installers, technicians, contractors, consultants, payment providers, finance providers, and other third parties.

We are not responsible for third-party delays, actions, omissions, warranties, representations, technical advice, service issues, or failures unless required by law or agreed in writing.

Where a third-party supplier, installer, manufacturer, or service provider has its own terms, policies, warranty terms, or service conditions, those terms may also apply to the relevant product or service.

13. Ownership and risk

Unless otherwise agreed in writing, ownership of products will not pass to you until we have received full cleared payment for the relevant order and any related charges.

Risk in the products may pass to you on delivery, collection, handover to a carrier, or another point stated in the quotation, invoice, order confirmation, shipping terms, or delivery policy.

You are responsible for inspecting products on delivery and notifying us promptly of any visible damage, missing items, or delivery issues. Where damage occurs during shipping, photos, packaging evidence, delivery notes, and carrier documentation may be required to support any claim.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or economic losses. This includes loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, business interruption, equipment downtime, delivery delays, project delays, or losses caused by misuse, improper installation, unsuitable site conditions, or failure to follow instructions.

To the fullest extent permitted by law, our total liability for any claim relating to a product, service, order, quotation, delivery, installation coordination, support service, or project will not exceed the amount paid to us for the relevant product or service giving rise to the claim.

These limits apply only where the law allows them to apply.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control.

This may include supplier delays, manufacturing delays, shipping disruption, customs delays, port delays, inspections, strikes, labour shortages, war, civil unrest, accidents, extreme weather, fire, flood, government restrictions, regulatory changes, power failures, internet failures, pandemics, epidemics, or other unexpected events beyond our reasonable control.

If an event outside our reasonable control affects an order, delivery, service, installation coordination, or project, we may extend timelines, suspend performance, revise arrangements, or cancel the affected part of the order or service where necessary.

16. Intellectual property

All website content, branding, text, images, logos, graphics, layouts, videos, downloads, documents, and materials on this website are owned by or licensed to Axon Recovery unless stated otherwise.

You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without our written permission.

Product names, manufacturer names, trademarks, images, and materials belonging to third parties remain the property of their respective owners.

17. Privacy

We collect and use personal information in line with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.

18. Changes to these Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Last updated” date.

If you continue using our website, placing orders, purchasing from us, or working with us after changes are posted, you will be treated as having accepted the updated Terms and Conditions.

19. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms and Conditions, this website, any quotation, order, product, service, delivery, installation coordination, support service, or project will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless mandatory laws require otherwise.

20. Contact us

If you have any questions about these Terms and Conditions, please contact us through our Contact page or by emailing hi@axonrecovery.com.