Last updated: 20 October 2026
These Terms & Conditions apply to use of axonrecovery.com and to products and services purchased directly from Axon Recovery FZE ("Axon Recovery," "we," or "us"). Purchases from another seller are governed by that seller's sale terms, while any applicable Axon product warranty remains separately available.
1. Products and information
We take reasonable care to describe our equipment accurately. Images may show optional accessories or configurations. Specifications, availability and lead times may change before an order is confirmed; the accepted product specification governs what is supplied. Changes to a confirmed order require agreement where they affect the purchase.
Information on our website does not constitute medical advice. Please see our Disclaimer .
2. Quotations and orders
Unless otherwise stated, quotations are valid for 14 days. A quotation does not become an accepted order until the customer accepts the proposed terms and Axon confirms the order in writing.
The accepted quotation or pro forma invoice specifies the equipment, configuration, price, payment terms, delivery arrangements and any applicable order-specific conditions. These conditions must be provided before the customer accepts and pays for the order. A later invoice cannot introduce new restrictions without agreement.
Where a valid, agreed order-specific term differs from these general Terms, the order-specific term prevails to the extent permitted by law. Any product warranty and mandatory consumer rights remain applicable.
3. Pricing and payment
Prices and payment schedules are stated in the accepted order. Freight, insurance, taxes, customs, installation, technical visits and other services are included only where specified. Any additional charge must be properly disclosed and agreed where required.
Orders may require a deposit, full advance payment or staged payments as specified in the accepted order. Bank transfer fees, currency-conversion costs and other payment-related expenses are allocated as stated in the accepted order, subject to applicable law.
We may suspend unfulfilled obligations where payment is overdue, subject to the contract and applicable law. Ownership of goods may remain with Axon until payment is received in full, where legally permitted; transit risk is governed separately by the agreed delivery terms and mandatory law.
4. Cancellations and returns
For eligible standard orders, we offer voluntary cancellation within 24 hours of written order confirmation, provided dispatch has not occurred. The fixed administration charge for an eligible voluntary cancellation is 7% of the equipment subtotal, excluding separately priced delivery, tax and installation. It applies only when agreed before purchase, only to the extent legally permitted and never in excess of a legally enforceable charge. Where the law requires compensation to reflect actual, reasonable loss, the recoverable amount will be limited accordingly. It is not charged for a statutory withdrawal, a cancellation arising from our breach, or a remedy for defective goods. Reasonable, documented non-refundable carrier costs may be recovered separately where lawfully disclosed, without charging twice for the same expense.
Genuinely customized orders are not eligible for voluntary cancellation or change-of-mind refunds once the final specifications have been accepted in writing and payment received, except as otherwise agreed or required by law.
We offer a voluntary five-calendar-day change-of-mind return period after delivery for eligible standard products where no longer mandatory withdrawal period applies. Qualifying distance-sale consumers in the EU, EEA and UK generally have 14 days after delivery to notify withdrawal ; longer statutory rights in other markets also take precedence. Return conditions are set out in our Cancellations, Returns & Refunds Policy . No voluntary cancellation window, fee or custom-order restriction reduces a mandatory legal right.
5. Delivery, installation and site readiness
Manufacturing and delivery dates are estimated unless expressly guaranteed. Freight, customs, installation and commissioning arrangements are set out in the accepted order and our Shipping & Delivery Policy .
Customers must provide accurate site and access information and prepare any required utilities, clearances, permissions and safe operating conditions. Additional costs caused by customer-requested changes or an unprepared site may be charged where properly disclosed and lawful.
6. Use and responsibility
Equipment must be installed, operated and maintained in accordance with its supplied instructions, safety requirements and intended use. Professional operators are responsible for suitable personnel, training and operating permissions. Axon remains responsible for the product and other obligations imposed on it by applicable law or the accepted contract.
Customers are responsible for obtaining permits, facility approvals, import authorizations and operator qualifications required for their intended use and location, except for certifications, compliance obligations or services Axon must provide under the accepted order or applicable law.
7. Warranty
New Axon equipment carries a three-year limited commercial warranty against covered manufacturing defects, subject to the applicable Warranty & After-Sales Support Policy . Mandatory rights relating to defective or nonconforming goods are additional to the commercial warranty.
8. Liability
To the extent permitted by applicable law, Axon is not liable for indirect or consequential commercial losses, including lost profits, lost revenue, interruption of business or anticipated savings. We do not exclude liability or remedies that cannot lawfully be excluded, or responsibility for our own breaches where an exclusion is prohibited.
Neither a customer's failure to follow operating instructions nor the involvement of a third-party carrier or technician automatically releases Axon from liabilities the law or contract places on us.
9. Events beyond reasonable control
We are not responsible for failure or delay to the extent caused by events genuinely outside our reasonable control. We will communicate material effects on accepted orders. Any required right to cancel or obtain a refund remains unaffected.
10. Website content and privacy
The Axon Recovery name, trademarks, photography, text and other original website materials are protected by applicable intellectual property laws. They may not be reproduced for commercial use without permission.
Personal information is handled as described in our Privacy Policy .
11. Governing law and changes
Direct Axon contracts are governed by the laws of the United Arab Emirates, and disputes are subject to the competent UAE courts unless validly agreed otherwise or mandatory law provides another right or forum. This choice does not deprive a consumer of protections that cannot lawfully be waived.
We may update these website Terms, but updates do not retrospectively change an accepted order without a valid basis and agreement where required.
For questions about an order or these Terms, please use our Contact page .